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Refund & Cancellation Policy

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Effective Date: June 29, 2026

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Thank you for choosing ARM Safety Group, LLC. We are committed to providing high-quality safety consulting, training, and workplace wellness services. Please review our refund and cancellation policy before purchasing any of our services or products.

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Training Courses

Due to limited class sizes, instructor scheduling, and preparation costs, all training course registrations are non-refundable.

If you are unable to attend a scheduled training session, you may request to transfer your registration to a future course or substitute another participant, provided the request is made at least 48 hours prior to the scheduled training date. Transfer requests are subject to availability.

Participants who fail to attend a scheduled course without prior notice ("no-shows") are not eligible for a refund or transfer.

ARM Safety Group reserves the right to cancel or reschedule a course due to low enrollment, instructor availability, severe weather, or unforeseen circumstances. If we cancel a course, participants may choose to receive:

  • A full refund, or

  • A transfer to a future training date.

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Consulting Services

Payments made for consulting services, safety assessments, audits, and project work are generally non-refundable once services have begun.

If a project is canceled before work has started, any refund will be reviewed on a case-by-case basis.

Completed consulting services are not eligible for refunds.

 

Safety Staffing Services

Fees associated with staffing, recruiting, or placement services are governed by the terms outlined in the applicable client service agreement and are not subject to this general refund policy.

 

Physical Products

Physical products, including training manuals, safety books, printed resources, and educational materials, may be returned within 30 days of delivery if they are:

  • Unused

  • In their original condition

  • In the original packaging (when applicable)

Customers are responsible for return shipping costs unless the item was received damaged or an incorrect item was shipped.

Refunds will be issued after the returned item has been received and inspected.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

We will gladly replace the item or issue a refund after verifying the issue.

 

Digital Products

Due to the nature of downloadable products, all sales of digital resources are final.

This includes, but is not limited to:

  • Downloadable safety guides

  • Templates

  • Checklists

  • Digital training materials

  • Wellness resources

  • eBooks

  • Printable forms

Once a digital product has been downloaded or accessed, it is not eligible for a refund.

 

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

 

Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact us:

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ARM Safety Group, LLC

Email: arm2serve@live.com

Phone: (865) 356-7073

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We appreciate your trust in ARM Safety Group and look forward to supporting your workplace safety, training, and wellness needs.

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